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Se per qualsiasi motivo il cliente non è soddisfatto del suo acquisto, può restituire i prodotti entro 14 giorni dalla data di ricezione dell'ordine.
Il Cliente deve contattare il Servizio Clienti e compilare il form per essere autorizzato al reso e beneficiare del servizio “reso gratuito”.
Il Servizio Clienti fornirà indicazioni su come procedere per il ritiro da parte di un corriere autorizzato da Pollini Retail SPA.
Qualora un cliente procedesse in autonomia utilizzando un corriere a propria scelta, i costi di spedizione sostenuti per rendere la merce non verranno rimborsati.
Il diritto di reso si applica al prodotto acquistato nella sua interezza e sarà applicabile alle seguenti condizioni:
Il diritto di reso decade totalmente, per mancanza della condizione essenziale di integrità del bene (confezione e/o suo contenuto), nei casi in cui Pollini Retail SPA accerti:
Nel caso di decadenza del diritto di reso, Pollini Retail SPA provvederà a restituire al mittente il bene acquistato, addebitando allo stesso le spese di spedizione.
Pollini Online Boutique offre il reso gratuito su tutti gli ordini, per tutte le country ad esclusione della Russia.
Pollini non gestisce i resi provenienti dalla Russia.
Il cliente che vuole effettuare un reso deve organizzare la spedizione in autonomia e a proprie spese inviando la merce a POLLINI BOUTIQUE Via Leonardo Da Vinci, 1 39100 Bolzano (BZ), Italy
Per una ricezione più veloce del rimborso è necessario compilare il form indicando il n. di ordine, il codice degli articoli da restituire ed il tracking number della spedizione.
Ricordiamo che Pollini Retail Spa non può essere in nessun modo ritenuta responsabile dell’esito della spedizione gestita in autonomia.
Fino a quando il pacco non raggiungerà il magazzino indicato la responsabilità della merce in transito è del vettore scelto dal cliente.
Al momento della ricezione del reso il Servizio Clienti ne valuta la rispondenza ai requisiti descritti.
Fatte salve eventuali spese di ripristino per danni accertati all'imballo originale, Pollini Retail SPA provvederà a rimborsare il Cliente entro massimo 14 giorni dal rientro della merce. Tale termine potrebbe subire delle variazioni se vi sono comprese delle festività. Il riaccredito avverrà con diverso metodo in funzione del sistema di pagamento utilizzato al momento dell'ordine. In ogni caso di reso della merce, il rimborso delle spese di spedizione a favore del consumatore viene imputato al costo della spedizione del reso e con esso compensato, salvo diversa indicazione legata a singole promozioni.
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1 x written ajb76XakI2F5Z49kDbsA30vpm80Yr6iqZluwjg9C (0%) | 0μs |
1 x hit ajb76XakI2F5Z49kDbsA30vpm80Yr6iqZluwjg9C (0%) | 0μs |
200
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